Decide what is likely to happen next and opportunities to do things differently to de-escalate difficult situations.
Behaviour Scenario: Frustrated by Patient
![Waiting Room Frustration](https://cdn-kh.teamteach.com/wp-content/uploads/2023/09/23090928/Frustrated-By-Patient-Scenario-scaled.jpg)
Decide what is likely to happen next and opportunities to do things differently to de-escalate difficult situations.