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Your go-to source for expert insights, tips and post-training resources.
Your go-to source for expert insights, tips and post-training resources.
Active listening is one of the most powerful tools we have for behaviour support. It helps us see beyond the behaviour, understand what an individual is communicating, and rebuild trust after distress.
By being fully present, we show that we value the individual’s experience and are committed to learning from it.
This guide highlights the benefits of active listening along with some practical tips and reflection prompts to support effective active listening.
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