Capturing meaningful information about an individual is not just about completing a
document. Communication passports and individual support plans are designed to
be collaborative, dynamic, and person-centred, supporting consistent and responsive
care. They are most effective when they reflect real voices and lived experiences.
How we gather the information we need matters. Creative, inclusive approaches can
help ensure individuals and families feel heard, improve understanding across teams,
and make support plans more usable in real-world settings.
Use this checklist to explore practical ways to gather and present information in engaging, inclusive and meaningful ways.
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